refund policy new
Please choose carefully what you buy. You will not be refunded if you simply change your mind or made the wrong purchasing decision. For valid returns, you could choose between a gift voucher, do a product exchange or get a refund only where goods are faulty, wrongly described, different from the sample shown to vou or does not technically perform as intended as supported by duly qualified independent experts. Valid returns must happen within 7 calendar days from the date of purchase. Please retain your receipt as proof of purchase, which without, no exchange or refund will be possible.
Please also note:
Please note that there will be NO cash refunds made. If purchased and paid for by cash the product may be exchanged for another product, if paid for by Credit or Debit Cards the Credit or Debit Card will be credited.
To complete your return, we require a receipt or proof of purchase.
You will be notified by email that your return product has been received and if a refund has been approved.
If approved, your refund will be processed and a credit automatically applied to your credit card or original method of payment. Please allow time for the credit to reflect on your bank or credit card statement.
Late or missing refunds
If your refund has not been received after allowing reasonable time for it to be posted, please firstly, contact your credit card company and thereafter your bank, if necessary. Thereafter, if you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale or discounted items will be refunded at the sale or discounted rate as was pay-for by the client.
We only replace items if they are defective or damaged. Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 7 days by sending us an email at email@example.com to request an exchange. Please include pictures and the invoice in your email.
To return your product for refund or exchange, please courier to: 1 Station Street Swellendam Western Cape ZA 6740
• You will be responsible for the shipping costs for returning your item.
• Shipping costs for returns, other than damaged or defective items, are non-refundable.
• If you receive a refund and any shipping costs are due to be paid, the cost will be deducted from your refund.
• The time to receive your exchange product may vary depending on where you live.
• If you are shipping an item over R500, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.